Noah Home Alarm System Smoke Detector (2024)

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product’s quick start guides for instructions on how to add your device)

My broadband is on a 5GHz, how can I set this to 2.4GHz?

If you have checked the router password is correct then please try the following:

1. Reset the router– To do this, turn the router off and allow it to power down for 10 minutes. Turn the router back on and once the WiFi is back online go through the steps to get the camera connected.

2. Wireless frequency– Most routers nowadays are dual brand routers which means customers have access to 2.4 and 5 GHz. Get in contact with your broadband provider and change your router so that only the 2.4 GHz network is turned on or you can request for a ‘Split‘, meaning anything that is already connected to your 5 GHz will not be affected by anything that will then be connected to your 2.4 GHz.

Reset your router using the instructions above to implement the change.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

1. Remove the camera from the app by holding down the icon of the camera you wish to remove. Once you have selected the relevant camera(s) select “remove” at the bottom of the page.
2. Reset the camera using the small re-set hole button. (See individual product quick start guides for instructions on how to reset).
3. Add the product as if you were setting up for the first time, inputting your new routers details. (See individual product quick start guides for instructions on how to add your device)

Click here for help setting up your Oscar Outdoor Security Camera.

View our Oscar set up video:

https://youtu.be/04FHRyRabrs

The doorbell will record when it detects movement or when the button is pressed.

You can either store the footage onto an SD card or you can sign up to the cloud storage.

If you have checked the router password is correct then please try the following:

Reset the router – To do this turn the router off and allow it to
power down for 10 minutes. Turn the router back on and once the WiFi is
back online go through the steps to get the doorbell connected.

Our devices require a 2.4GHz WiFi frequency connection. The majority
of routers nowadays are dual-band routers, meaning you should have
access to both 2.4 and 5GHz. Newer routers can sometimes default to
5GHz, in this case, you should get in touch with your broadband provider
and advise them that you require access to both 2.4 and 5GHz, this can
usually be done there and then on the phone. Another option is to ask
your provider to switch your 5GHz off for a few hours so you know that
you are definitely connecting to 2.4GHz.

There are
two ways you can follow to share access to the doorbell. If you would
simply like to share the live feed please follow the instructions on
page 17 in the User Manual above.

If you would like to share full access please follow the information on page 15.

Using Google Chrome please visit this site here.

In the “Clan at Home” app, click on “Me” in the bottom right hand
corner and then on the icon on the top right hand corner that looks like
a square with a line through it, a scanner will appear.

Then simply scan the QR code on the computer screen with your phone.

You may need to change your settings to enable “sites that can always
use cookies” and “Including third-party cookies on this site” in
Google.

If you have an SD card inside the camera, this will need to be removed while the camera is powered off.

Remove the camera from the app by holding down the icon of the
camera you wish to remove. Once you have selected the relevant camera(s)
select “remove” at the bottom of the page.

Reset the camera using the small re-set hole button. (See individual
product quick start guides for instructions on how to reset).

Add the product as if you were setting up for the first time,
inputting your new routers details. (See individual product’s quick
start guides for instructions on how to add your device).