Is Temu legit? The Temu reviews are all over the board so I had to try it out for myself!
Curious about the Temu reviews you’ve seen? Here’s my experience.
There’s a new website that’s been getting a lot of buzz lately and I had to see what the hype was all about. “Shop like a billionaire,” is one tagline for Temu, a shopping website that claims to offer quality products at dirt-cheap prices. Visit their homepage and you’ll see a huge selection of products, from socket wrenches to sunglasses. You’ll even spot lipsticks that cost just 71¢. Is Temu legit or are their offers too good to be true? To find out, I put Temu to the test and placed a few orders. Here’s what happened!
First, what is Temu, and is it legit?
Temu, pronounced tee-moo, is an online marketplace based in Boston that connects consumers to third-party sellers and manufacturers across the globe. The company states Temu means “team up, price down,” and that’s exactly what they aim to do. By pairing with the right third-party vendors, Temu is able to offer shoppers extremely low pricing.
That’s because these third-party sellers and manufacturers are all competing against one another to get your business. Another reason prices are so affordable is that Temu is able to leverage the reputation and negotiating power of its parent company, PDD Holdings which owns Pinduoduo, the top social commerce site in China.
Is Temu legit?
Yes. Temu is a legitimate company owned by a well-known corporation. Popular brands like Lenovo even have their products for sale on this website. Temu reviews are mixed, but keep in mind that the company is still very new. It seems that lately the company has had an abundance of orders and the delayed shipping times have resulted in some negative feedback. However, plenty of customers like Temu and report having a 5-star experience.
Is Temu safe?
Yes. Temu uses secure payment methods like PayPal, ApplePay, and more. They also have security measures in place to protect your personal information.
Curious about my Temu shopping experience? Here’s how it went!
When I first checked out Temu’s website, I was in awe at the number of products available and the “too good to be true” prices. I spent a lot of time searching product reviews to decide what to buy and what sizes I needed. I ended up purchasing a handful of products, including some cute accessories for my dogs (and bffs), Dolly and Gary. As for delivery, I received everything I ordered in the expected time frame, and each item was individually wrapped.
How long does it take Temu to deliver?
That’s the hot question that so many people want to know. I can say that I placed my orders on 2/22 and 2/24 and they arrived on 3/7 and 3/8, respectively. That’s just about 2 weeks. When you place an order, Temu gives you a delivery estimate so you know when to expect your goods to arrive. My delivery was on time and up to my expectations!
Many Temu reviewers expressed disappointment with delivery, but I believe that is due to consumers expecting shipment to be as fast as Amazon. That’s just not going to happen when you shop from Temu, but in exchange for longer delivery times, you get rock bottom prices. To be happy using Temu, it’s best to set your delivery expectations accordingly. I did, and I was pleased with the service and the goods I received.
Just check out how cute Dolly looks in her new beaded necklace…
The pros and cons of shopping at Temu.
There were a lot of things I liked about my shopping experience. My favorite parts about the site were similar to the other Temu reviews I’ve read.
Here are the major perks about using Temu’s online marketplace:
- Temu offers TONS of coupons, discounts, and promos.
- The company provides order status updates complete with tracking.
- The low price can’t be beat and they usually always have coupons too.
- My items may not have been Anthropologie quality, but I was pleased with them, and a couple of products were even the exact same items as those from Amazon.
- There are free returns within 90 days.
I was very surprised that the quality of the items I bought was similar to that of major retailers like Amazon. I am honestly shocked at the quality I received for the price I paid. No, the quality wasn’t the same as a luxury store, but the items were well-made for being so budget-friendly. That alone makes Temu worth checking out in my book. The company also offers extra coupons and promotions that can get the price down even more! 🙌
Where can you find a Temu coupon?
One of the perks I liked about Temu is that they have a designated coupons and offers page. Check this page before purchasing to see if there are any Temu coupons you can use.
So, is Temu legit? Yes, they are but they could still stand to make some improvements. I did notice a few negatives about my experience and they were similar to what other Temu reviews mentioned.
Here are the areas where Temu could stand to improve:
- I felt spammed since I received 67 emails from them since 2/22 and at least 21 texts (I finally turned the texts off).
- The wait time for delivery is longer than other online stores.
- The sizing of products can vary greatly.
Yes, Temu contacted me WAY too much. I would suggest someone unsubscribe OR use a throwaway (aka not their main email address) when ordering. I have a Gmail account just for some sites like this because I know they are spammy.
The second con had to do with the wait time. I was expecting to have to wait two weeks but I know some shoppers might become impatient since they receive faster delivery from stores like Amazon. I will say that Temu does give you an immediate $5 credit if your order does not arrive by the promised delivery window. However, I did see some reviewers were fully refunded because Temu could not fulfill their orders at all. 😬
If your item is late and you need to speak with someone at the company, the Temu Customer Service number is (888) 495-8368. You can also request a phone call from them on their website or email them at help@temu.com.
Also, reading the reviews is a must. This helps with sizing issues for anything clothing or material related. I ordered Dolly a set of doggie pajamas and had to get XXL due to the reviews. She is usually a medium or large in most department/pet store brands. To be fair, Amazon is the same way and you have to read the reviews and sizing to see if they are true to size. Size adjustment aside, she did look pretty adorable in the PJs I bought her!
Don’t forget to check out the Temu app.
Get Temu at your fingertips by downloading their app. One reason to do so is that you will get what’s called a “first order allowance.” You spin a wheel and you might win a cash allowance to spend. My teammate, Kara, spun the wheel and got an instant $100 allowance. 🤑
Overall, I enjoyed using Temu.
So, is Temu legit? It is. I will – for sure – be ordering from Temu again. I loved the large selection of products and the amazingly low prices. I’m aware of the issues related to shipping and delivery, so if I set my expectations accordingly, I believe I’ll continue to have a good experience.
Hip2Save’s Chelsey also had a good experience with Temu.
Chelsey recently took a chance on Temu and ordered one of their Bogg Bag alternatives. She was super pleased with product which is rated 4.7 stars by other consumers. See her post for her full review or head to Temu to order one of these cute beach bags for yourself!
Plus, check out these other Temu reviews.
As Temu reviews are very mixed, I want to make sure you’re getting a full and honest picture of this marketplace. Before you take the leap, check out these product reviews from other shoppers:
“This is my first time ordering from Temu. The shopping and ordering experiences were smooth. They were very clear & communicative about shipping, and it came on time. The item didn’t fit, and they refunded me promptly. This is especially important to me, as my size is somewhere between small and medium.
I was initially hesitant about Temu, but everything, especially the refund process was impressively well done. I’ll be shopping with them again.” – Victoria, product reviewer
“Just spent forever trying to find all the right items for my Christmas shopping on their site only to have all of my recent orders spontaneously canceled for no reason. Very weird and frustrating experience.” – Carla, product reviewer
“I tried it and did not like it. Most items are not good in person. I paid $11.99 for a strand of freshwater pearls and they’re tiny and low quality.” – Lac Ho, product reviewer
“I order often. Shipping takes some time but is worth it. I use it for business and personal reasons. If something is out of stock they refund your money and give you additional credit. Plus frequent shopping credits. Their $18 shoes are better quality and more comfortable than my $100 name brands. Forever a customer and I always check them first when I want something.” – Cathleen, product reviewer
Don’t miss our other product reviews!
